FAQ

FAQ

Orders & Payment 

How do I place an order? 

Simply browse our products, add your desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your payment and order confirmation.

We accept the payment methods displayed at checkout, including major online payment options available through our payment gateway.

If your order has not yet been processed or shipped, please contact our Customer Service team as soon as possible. While we will do our best to assist, changes or cancellations cannot be guaranteed once processing has begun.

You will receive an order confirmation email after your payment has been successfully completed.

Shipping & Delivery 

Peninsular Malaysia 

  • Orders are typically delivered within a few working days after shipment. 

East Malaysia 

  • Delivery may take approximately 4–10 working days. 

International Orders 

  • Delivery may take approximately 4–20 working days, depending on destination and customs clearance. 

Please note that all delivery timelines are estimates and may vary. 

Peninsular Malaysia 

  • Orders below RM30: RM10 delivery fee 
  • Orders RM30 and above: Free shipping 

East Malaysia and International Destinations 

  • Shipping fees are calculated based on the actual or volumetric weight of the order, whichever is higher. 

Once your order has been shipped, a tracking number will be provided via email or other communication channels.

Yes. International shipping is available to selected countries. Shipping fees, customs duties, taxes, and import charges may apply depending on the destination country.

Returns, Replacements & Refunds 

Please contact us within 7 days of receiving your order and provide photos of the damaged item. We will review the case and arrange an appropriate replacement, refund, or store credit where applicable.

Please contact us within 7 days of receiving your order. We will investigate and arrange a suitable resolution.

We do not offer product exchanges. Depending on the circumstances, we may provide a replacement, refund, or store credit.

Approved refunds are generally processed within 7–14 working days, depending on your payment provider.

First Purchase Satisfaction Guarantee 

If you are a first-time customer and are not completely satisfied with your purchase for any reason, you may request a refund within 60 days of receiving your order.

The guarantee applies to: 

  • First-time customers only; and 
  • One qualifying order per customer. 

Please contact our Customer Service team with your order details. Our team will guide you through the process.

Our Product Standards & Usage 

At Green Wellness, we are committed to offering high-quality, safe, and genuine products from trusted brands and suppliers. 

Depending on the product and supplier, products may carry certifications or attributes such as organic, toxic-free, environmentally friendly, clinically tested, Halal-certified, vegan-friendly, natural, non-GMO, or other recognised quality or sustainability certifications. 

As certifications, ingredients, and product attributes vary by product and supplier, customers are encouraged to refer to the specific product page for detailed product information, certifications, ingredients, and usage guidance. 

Products & Usage 

We recommend consulting your doctor, pharmacist, or qualified healthcare professional before using any supplement or wellness product, especially if you are pregnant, nursing, taking medication, or managing a medical condition.

No. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Individual results may vary depending on lifestyle, health condition, consistency of use, and other factors. No specific outcome can be guaranteed.

Account & Membership 

No. You may place an order as a guest. However, creating an account may provide easier access to your order history and future purchases.

You may log in to your account to update your details or contact our Customer Service team for assistance.

Contact Us

If you have any questions or require assistance, please contact us: 

Green Wellness Sdn. Bhd.